Welcome To Our FAQS

Have questions about our cleaning services? We’ve answered the most common ones below so you know exactly what to expect before we arrive. If you need more help, just give us a call — we’re happy to assist.

How often should I have my carpets professionally cleaned?

Most homes need carpet cleaning every 6–12 months, depending on foot traffic and pets.

 

Do you use safe cleaning products?

The basic philosophy of our studio is to create individual, aesthetically stunning solutions for our customers by lightning-fast development of projects employing unique styles.

How do I book a cleaning?

The basic philosophy of our studio is to create individual, aesthetically stunning solutions for our customers by lightning-fast development of projects employing unique styles.

How long does it take the carpet to dry?

Typically 4–8 hours, depending on ventilation, carpet thickness, and humidity.

Can you safely clean couches, chairs, and sectionals?

Yes — we clean all upholstery fabrics including microfiber, cotton, suede blends, and synthetics. ( We don't clean all natural fibers. Contact Us for more details. )

Will upholstery cleaning remove odors?

Yes and no, we treat and neutralize odors at the source, not just mask them.

(Odor removal doesn't come standard. This is an extra charge)

 

How long until furniture is dry?

Most upholstery dries within 2–6 hours depending on airflow and material.

Can professional cleaning really brighten grout lines?

Yes — we use high-pressure steam and grout-safe solutions to lift deep, embedded dirt. (Issues with grout or permanent staining will not come out)

Do you seal grout after cleaning?

Yes, grout sealing is available upon request to help prevent future staining. ( Extra Fee)

Do you clean delicate or handwoven rugs?

Yes — we use fiber-safe methods designed specifically for wool, silk, Persian, and Oriental rugs.

Can you remove pet stains from area rugs?

Yes  but it depends on some materials— we target stains and odors without damaging rug dyes or fibers.

Can you eliminate deep pet urine odors?

Yes — we use enzyme treatments that break down urine crystals at the molecular level.

Will the pet come back and mark the same spot?

Unfortunately it is possible as animals have a keen nose. 

How fast can you respond to water emergencies?

We offer fast-response water extraction to limit damage and prevent mold growth.

Do you handle drying and sanitizing?

Yes — we extract water, disinfect affected areas, and set up professional drying equipment.

What types of floors can be stripped and waxed?

We service VCT, commercial tile, vinyl flooring, and most sealed commercial hard surfaces.

How long will the shine last on VCT flooring?

With normal foot traffic and maintenance, a fresh finish typically lasts several months.